'Repairing Trust' Call for Evidence

Overview

The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes.

The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents.

The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024, supported by casework reviews and fieldwork across England.